Bill Roth, Ulitzer Editor-at-Large

Bill Roth

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The LogLogic Story – Chapter 4

Adding Complexity

And that brings us to what I’ll call 1st generation solutions to your problem.

On the left of the slide you’ll see what I call “data assets.” These are your routers, firewalls, switches, servers, operating systems, databases, commercial and homegrown applications and pretty much anything with a plug. It’s a fact of life that almost all of the technology we use creates an audit trail. Some of those trails are called logs, others flow, sometimes they’re just file dumps. The point is, everything we do within the connected world leaves a trail.

Over on the right of the slide are the consumers of those trails. These are the analytics engines - the panes-of-glass from the previous slide. Hopefully, from the tangled spaghetti of colored lines you can see the problem here. We have one customer that has deployed 4 S.E.M. products from several vendors in their SOC. They also have other solutions, such as network monitoring tools. What this means to them is that they have servers with 4 agents on them – all doing the same thing! They get alerts that some S.E.M.’s corroborate, and others totally miss. They have no consistency, they can’t confirm that all the right information is getting to all the right places. And to make matters worse, they’re fearful of upgrading or switching out some of these solutions because the tendrils reach too deeply into the organization and no one knows quite how it’s all wired together.

What started off with the best intentions of adding clarity to a complex network of devices has simply made things worse. An alarm you can’t verify and trust is worse than useless – it becomes the car alarm that goes off in the middle of the night that everybody ignores.

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Bill Roth is a Silicon Valley veteran with over 20 years in the industry. He has played numerous product marketing, product management and engineering roles at companies like BEA, Sun, Morgan Stanley, and EBay Enterprise. He was recently named one of the World's 30 Most Influential Cloud Bloggers.